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Transforming Public Services

The Public Service Agreement 2010 – 2014, known as the “Croke Park Agreement”, sets out the modernisation programme for the public sector.

The National Consumer Agency’s Action Plan, completed in December 2010, sets out specific Agency initiatives and Department of Jobs, Enterprise and Innovation proposals of particular relevance to the Agency.

Download the Action Plan (MS Word, 49KB).

Progress on the Action Plan was completed in March 2012. Download a summary of main progress achieved up to March 2012 (MS Word, 63KB).