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Overview of the Consumer Protection Act, 2007

The following is an overview of the Consumer Protection Act, 2007, one of the most important pieces of consumer legislation in decades.

Contents:

1. Objectives of the Act
2. Establishment of the NCA
3. Unfair Commercial Practices Directive
4. Misleading Commercial Practices
5. What is an unfair commercial practice?
6. When is a commercial practice misleading?
7. Definition of an "Average Consumer"
8. Business to Consumer
9. Misleading Practices prohibited by the Act
10. Aggressive Commercial Practices
11. Prohibited Practices
12. Pyramid Promotion Schemes
13. Sanctions and penalties
14. Defence of Due Diligence
15. Prosecutions
16. Compliance Notices
17. Undertakings
18. Prohibition Orders
19. Fixed Payment Notices
20. Consumer Protection List & Power to Publish
21. Consumers' Redress
22. Codes of Practice
23. Agency Guidelines

More information

You can also download the full legislation (PDF, 562KB), or this overview of the Consumer Protection Act (PDF, 151KB)