Learn more about consumer law
The Consumer Protection Act 2007 is the most comprehensive reform of consumer legislation in 30 years. The National Consumer Agency has published an overview of the Act to assist businesses in understanding its requirements. Download the overview (PDF, 236KB), or the full legislation (PDF, 562KB).
With a growing range of laws and regulations, it can sometimes be difficult to work out what your various rights and duties are as a business, particularly in terms of dealing with consumers.
For ease of use, we have grouped together the following sets of guides by types of business. Select the set that applies specifically to you:
Note: The information in these guides is not intended to be an authoritative or definitive interpretation of the law.
They are introductory overviews in non-technical language for traders and other businesses dealing with consumers and consumer complaints. See also "Sale of Goods" if you sell to consumers.