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Product Recalls

The Role of the NCA

The National Consumer Agency is the market surveillance authority in Ireland for safety of products covered by certain EU Directives. These Directives are transposed into Irish law by way of Regulations (see list below).
As part of its market surveillance function, the NCA has responsibility for the monitoring and processing of non-food product recalls in Ireland. We are also the Irish contact point for the European Commission's Internet-based rapid alert system for the notification on hazardous non-food consumer items (RAPEX).

Our aim is to work with businesses to ensure that goods placed on the Irish market do not pose a risk to Irish consumers. We are also available to assist businesses with any recall or general product safety queries they may have.


Obligations on businesses when conducting a recall
Under the European Communities (General Product Safety) Regulations 2004, a trader is obliged to inform both the manufacturer (if it is not the manufacturer) and the National Consumer Agency, as soon as it becomes aware that a product may pose a risk to the safety and health of consumers.

If the business is conducting a recall, it is obliged to notify the NCA of the actions it proposes taking. If the recall involves a product that has been placed on more than one market (two Member States or more), the NCA is required to notify the European Commission via the RAPEX system.

The Commission transmits this information to all EU Member States. The business is also obliged, under the General Product Safety Regulations to inform consumers of hazardous products on the Irish market.

Visit the European Commission's RAPEX website

What a business needs to know when conducting a recall
Download the notification form (Word, 197 KB) for notifying the NCA of a recall.

It is essential that the notification form be completed in full, with particular reference being placed on country of origin of the product and the countries it is destined for. This form should be returned by email to or posted to the Product Safety Team at: National Consumer Agency, 4 Harcourt Road, Dublin 2