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NCA publishes latest Consumer Protection List

58 Enforcement Actions Taken Against Traders in Breach of Consumer Protection Legislation

15 March 2011

The National Consumer Agency (NCA) has today published its latest Consumer Protection List, which details 58 enforcement actions taken against businesses, during the six- month period from August 2010 to January 2011, inclusive, for breaches of consumer legislation.

The majority of breaches were detected in the grocery sector, and the remainder across four other sectors; garage forecourts (shops, not pumps), electronics, hairdressing and motor accessories. All breaches related to misleading pricing or failure to display prices, and occurred across a wide variety of businesses, from national chains to local independent traders.

John Shine, Director of Commercial Practices at the NCA, commented, "The Consumer Protection List is designed to inform and alert consumers to breaches that the Agency has found when following up calls to our helpline. It also acts as a wake up call to traders of the need to comply with consumer protection legislation. Consumers are entitled to be treated fairly and in good faith by businesses and must be provided with accurate information regarding products and services. If businesses fail to live up to their obligations, then the Agency will not hesitate to take enforcement action."

Consumers are encouraged to contact the Agency's Helpline on 1890 432 432 if they come across misleading pricing, lack of pricing or any other unfair or misleading activity.